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RECENT CLIENTS

Jeppesen Sanderson, Inc. Englewood, CO
Serves aviation, marine, and rail with information solutions so people around the globe can safely and efficiently reach their destinations.
Technical writer
Wrote student materials and instructor guides for Multi-Crew Pilot License (MPL) program.

StorageTek®, Louisville, CO
Provided solutions for data storage, tape backup, disk storage, storage area network and network computing hardware, software and services.
Writer/editor, Visual Communications
Wrote and edited technical and marketing materials for the data storage industry. Established professional editorial team; managed projects and freelance editors.
• Created new products to promote StorageTek by writing copy for special projects.
• Brought quality and consistency to marketing collateral and multimedia by editing print pieces, slide presentations and Web demos according to copywriting style and branding standards.
• Established copywriting and copyediting guidelines by upgrading previous editing tools and researching best editing practices when new rules were needed.


Sunbelt Software, Clearwater, FL
Provides enterprise system infrastructure software. Product offerings enable companies to protect and secure their infrastructure from costly inefficiencies such as spam annoyance, Windows system downtime and network security vulnerabilities.
Technical/marketing writer
Wrote user guide and marketing deliverables for I Hate Popups software.
• Improved usability and customer satisfaction by testing software procedures and documentation.
• Implemented marketing strategy by writing data sheet and FAQ sheet.


NDS Solutions, Englewood, CO
Designs, installs and supports computer systems for construction equipment distributors.
Technical writer/project manager
Wrote and designed user manuals for The Rentals System and The Inventory System. Wrote software release notes and instructions for customized software implementation.
• Kept customers informed about new products and activities by contributing marketing content to newsletters.
• Developed effective text for tutorials, user guides and release notes by methodically researching, gathering and analyzing data from subject matter experts.
• Improved the quality of products by developing and applying consistent editorial style and by managing projects from conception to printing.


APL Limited, Englewood, CO
Provides worldwide container transportation services through a network combining high-quality shipping operations with state-of-the-art information technology.
Project consultant
Updated online RoboHelp project for customer service department.
• Increased customer service effectiveness by streamlining the help system for North American contacts.
• Satisfied customer expectations by increasing accessibility to database and eliminating errors in help system.


Primedia, Englewood,CO
Produces business-to-business publications, Web sites, trade shows, books and directories in 20 market sectors. Associate editor
Wrote columns and edited technical papers for Radio Frequency Design.
• Provided readership with information about the latest in technology and literature by writing business news, software and literature columns.
• Brought consistent voice to technical journal by editing articles according to communication objectives.
• Increased efficiency for editorial colleagues by developing style guide.


GEMISYS Corporation, Englewood, CO
Develops software for self-directed IRA accounts.
Technical writer/editor
Documented complex financial system for account representatives and customer service department.
• Improved usability of documentation by testing, gathering information and developing consistent editorial style.

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